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Method

We look for a sequence, not a slogan.

A useful review is a short chain of facts a stranger can test against their own night.

Before you write

What we ask a writer to include

Adjectives are optional. The order of events is not. Put the boring facts on the page and leave the legal theatre out.

  1. Brand and the domain you opened

    Mirror spellings exist. Write the URL you actually used, not the one from a Telegram sticker.

  2. A city and a date

    Rough is fine. “Patna, first week of July” already beats “recently”.

  3. The rail and, if you want, the amount

    UPI, IMPS, wallet. Rupees if you are willing. We do not need a full UTR on the public page.

  4. What you played

    Last-over cricket, Teen Patti, a live table. Name the thing that ate the evening.

  5. How long the cashier took

    Asked Tuesday night. Chat closed Wednesday. Money Friday. That timeline is the review.

  6. What support said

    Ordinary words. Not a reconstructed legal letter. Leave OTPs and Aadhaar numbers out.

We like a little mess in the voice. People do not talk in balanced paragraphs after a pending withdrawal. We still need to understand the order of events.

After the form

What we do when a note arrives

We are a desk that prefers specifics. We do not call ourselves investigators.

1

Read it once for sense

If the note is only insults, we ask for the missing middle. A stranger should be able to follow the night from deposit to the last chat line.

2

Cut private data

A full ID number comes off the page. We may ask for a masked screenshot. We do not publish a card number or an OTP.

3

Slow down when the phrasing repeats

Two reviews ten minutes apart with the same unusual sentence get a second look. Copy-paste armies exist. So do real families who share a phone and a frustration.

What stays public

Stars, replies, takedowns

The number

Stars

The writer picks the stars. We do not rebalance a two-star note into a four because the rest of the page looks grim. The company score is a plain average of what is currently published. A new review goes up, the number moves. That is the whole trick.

The brand

Replies

A brand can answer. The answer sits under the review, marked as a company reply. It does not replace the review. It does not jump the review to the bottom.

The cut

Takedowns

We remove content that is unlawful, that exposes a private person who is not the company, or that the original writer asks us to withdraw after they prove they wrote it. A long month at a media desk is not a reason.

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